![]() I would be more than happy to look into this matter further for you if you feel that this was a different case. You can use this link to locate that information, under Term No.12 - Had you canceled the bonus while still having real money in your account, you would have definitely still had a balance. As per our terms and conditions, you start playing for real money first, then for the bonus money, and as soon as bonus money is lost, the bonus also gets lost. Hey Bjorn, Thank you for taking the time to share your concerns and feedback with us. If you could kindly supply me with your email address, I would be more than happy to look into your account. Furthermore, all payment methods utilized should be confirmed as a license holder obligation. If that's the case, you'll be told what you need to supply and how the document or image should appear. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay. Please keep in mind that the verification process may take some time. Please select the menu section on the left hand side of the page. You may use the following link to access the correct page to upload documents - If you are still having issues accessing the link I have provided, I am happy to provide you with a step-by-step way to access this section on your own account - 1. We're sorry to hear that you are having a hard time with collecting your winnings.
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